Your background check is your report, and you have rights under the Fair Credit Reporting Act (FCRA). You can always see it, and if anything on it is wrong, you can dispute it for free.
Get a copy of your report
Once a screening is complete, open your volunteer portal— next to the organization you'll see a “My report” button to download your own copy anytime, free. Self-pay screenings also list the report under Documents & Sharing (download only — VolunteerBadge will not email it). The PDF is the full FCRA consumer report (search results and SSN trace) without internal analyst notes. Organizations that need a copy without your personal details download their own privacy-safe brief summary— VolunteerBadge still will not email your report. While a check is still under human review, record detail is withheld in the PDF until review finishes; after release, case-level detail appears for any returned records. You're also entitled to a free copy within 60 days of an adverse decision — just email support@screenforgelabs.com.
Dispute anything that looks wrong
If anything on your report is inaccurate or incomplete, file a dispute at screenforgelabs.com/disputes. Include:
- Your full legal name and date of birth, exactly as they appear on the report;
- The report or reference number, if you have it;
- The specific item(s) you believe are wrong, and why;
- Any supporting documents (for example, a certified court disposition or proof of identity).
ScreenForge Labs — the FCRA-regulated consumer reporting agency behind VolunteerBadge — reinvestigates free of charge, generally within 30 days, and corrects or removes anything inaccurate, incomplete, or unverifiable. If a dispute is unresolved, you may add a statement to your file.
“Records found” is not the same as “rejected”